Walt Disney World is preparing to reopen its parks and in order to do so, it wants to start off with a clean slate.
The company will be updating the property’s reservation system and will also be cancelling all exciting dining and Fastpass+ reservations through the end of 2020.
On Wednesday, Senior VP of Operations Jim MacPhee said Disney will be limiting the number of guests through a “new reservation site”.
Here’s the full breakdown from Disney:
- New Ticket Sales and Hotel Reservations: At this time, we are temporarily pausing new ticket sales and Disney Resort hotel reservations so we can focus on guests with existing tickets and reservations. Existing ticket holders and Annual Passholders will be able to make a theme park reservation before new tickets are sold; we will be reaching out to these guests soon to provide additional details. We will resume new sales of tickets and Disney Resort hotel reservations after that period of time. Theme park reservations will be limited due to attendance limitations and will be subject to availability.
- Dining and Experiences: In order to foster physical distancing during this time, upon reopening, our offerings, restaurants and other experiences such as behind-the-scenes tours will be limited in capacity, and other experiences may remain closed. As a result of limited capacity, we have made the difficult decision to cancel all existing dining reservations and experience bookings, including Disney dining plans included in packages, through the end of the year. We will reopen dining and experience bookings with more limited numbers closer to when the parks reopen. We will also shift from a 180-day booking window to a 60-day booking window for dining and experience bookings going forward to allow Guests to make their plans closer to their visits.
- FastPass+ and Extra Magic Hours: As a result of the COVID-19 impact, the FastPass+ service will be suspended for the time being as we plan to use additional queue space to manage capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date. Also, please note that upon reopening, Extra Magic Hours will be temporarily suspended.
Disney says they are reaching out to guests affected by these updates with additional information and details on options, including refunds.
Magic Kingdom and Animal Kingdom are expected to reopen July 11th while Epcot and Hollywood Studios reopen on July 15th.