Disney Adds 5th Key, Inclusion, to Cast Member Training

For more than 60 decades, Disney has trained cast members to follow four keys in order to be a successful employee.

Those keys included:

  • Safety
  • Courtesy
  • Show
  • Efficiency

Now, Disney has added a fifth key in what seems to be a landmark addition: inclusion.

The Four Keys were described as an integral part of cast members’ professions across the company. Each key is essential, and together they guarantee an exceptional Guest experience.There is no official date for when

Disney says:

As we keep moving forward and working together to drive meaningful cultural change, we are introducing inclusion as a new key that will be rolling out the Five Keys globally across the segment.

Disney has not released details about how cast members will be trained to focus on inclusion at this time.

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