Walt Disney World & Disneyland Updating Disability Access Service This Fall

With the announcement of Disney Genie and Disney Genie+, Walt Disney World and Disneyland are also making changes to their Disability Access Service.

Disability Access Service, also known as DAS, is indented to help those who have a tough time tolerating waiting in queues for long periods of time due to a disability.

Here’s how the current system works:

When the updated service rolls out this fall, here’s what things will look like:

Pre-Arrival Registration and Planning via Live Video Chat
This fall, we’re introducing a new option to register virtually with a Cast Member via live video chat as early as 30 days in advance of a park visit.

During your chat with a Cast Member, you’ll also have the opportunity to select up to 2 experiences per day (subject to availability) using our new DAS Advance planning option. Please keep in mind that DAS Advance selections must be booked at least 2 days prior to the day you plan to redeem them, and you will not be able to make selections on the day of your visit.

If the experience you want is available, you’ll be given a one-hour return window to redeem during the day of your visit. Any selections you make will appear as plans on the My Disney Experience app or on this website.

Please note: at this time, live chat will be offered in English only.

Same-Day DAS Return Time Self-Selection Tool

A new way to request return times is also debuting this fall. In lieu of having to physically go to an experience or to a kiosk to obtain a return time from a Cast Member, Guests registered in the DAS program (and their party members) will be able to make return time selections right from the My Disney Experience app during the day of a park visit.

The updated DAS offering is expected to roll out in the Fall of 2021.

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